We offer various United States Postal Service (USPS) shipping options to all 50 States in the U.S., including Guam, U.S. Virgin Islands, Puerto Rico, & all APO/FPO/Other military addresses. We also offer international shipping to most countries around the world. (details are explained below)
Customs and Duties
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.
Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.
All applicable customs fees, taxes and duties are the sole responsibility of the customer.
As per U.S. Federal Law, we cannot and do not misrepresent package(s) as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.
Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.
If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.
The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.
If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.
We cannot be held responsible for packaged seized by customs.
For more information on customs and duties charges, please contact your local customs office.
We offer different “Free Shipping” promotions throughout the year. If an order minimum is required to qualify for free shipping, the shopping cart subtotal, after discounts & excluding taxes (AZ residents only) must meet the minimum required dollar amount to qualify.
Free Shipping promotions are valid for U.S. orders, including APO/FPO/all military addresses only.
Orders weighing under 13 oz. that qualify for free shipping are shipped via USPS First Class Mail.
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.
Fraud Protection Policy
All transactions are subject to verification and review by Spinetic Spinners LLC.
We reserve the right to refuse any transaction, sale, or shipment of order(s) due to suspected fraud or unauthorized/illegal activity.
We reserve the right to refuse or cancel any order where a shipping or billing address or credit card information is not verifiable.
Refunds for order cancellations will only be issued to the original payment method used during checkout.